Reflective Listening - it makes all the difference
19th February, 2009 - Posted by Pam - No Comments
Reflective listening makes all the difference for setting the tone of a call. Take the following as an example: Example 1 ME: Hi, my name is Pam and I need to return a product. AGENT: Alright, what’s your order number? Example 2 ME: Hi, my name is Pam and I need to return a product. AGENT: Alright Pam, I can help » Read More
