On Vacation….

24th April, 2009 - Posted by Pam - No Comments

Thanks for visiting the Customer Service Initiative.  I’ll be on vacation until Monday, May 18th.  Don’t forget to download The Why and How of  Work at Home Call Centers.  Feel free to send a message or leave a voicemail (contact info under the contact tab).  I’ll be checking messages and responding periodically. Have fun doing the » Read More

The Why and How of Work at Home Call Centers

15th April, 2009 - Posted by Pam - No Comments

The whitepaper I promised is complete and posted for download on my Whitepaper page.  I’m really excited about evangelizing this call center model.  Now is the time to choose a solution that cuts costs while improving service.  The paper is vendor agnostic and is meant to educate executives and their management team on what pieces » Read More

Educate your customers about your superior service

8th April, 2009 - Posted by Pam - No Comments

True story - two different families.   Both families own a high end gas grill.  Both families have components that are wearing out.  Family one goes out and buys a new grill.  Family two calls the grill company and finds out that the components have a 15 year warranty.  Therefore, family two receives replacement components for » Read More