Educate your customers about your superior service

8th April, 2009 - Posted by Pam - No Comments

True story - two different families.   Both families own a high end gas grill.  Both families have components that are wearing out.  Family one goes out and buys a new grill.  Family two calls the grill company and finds out that the components have a 15 year warranty.  Therefore, family two receives replacement components for » Read More