Customer Service Initiative

The Why and How of Work at Home Call Centers

15th April, 2009 - Posted by Pam -

The whitepaper I promised is complete and posted for download on my Whitepaper page.  I’m really excited about evangelizing this call center model.  Now is the time to choose a solution that cuts costs while improving service.  The paper is vendor agnostic and is meant to educate executives and their management team on what pieces are needed to be successful.  I hope it opens up dialogue on this topic and that over time, as more companies adopt the work at home model, we can add new ideas to its contents.