24th June, 2009 - Posted by Pam - No Comments
You can’t go home without it. Self Mangement that is - it’s vital to a successful work at home model. Some companies choose to use working at home as an incentive for its top talent. This is a great method for existing call centers that want to benefit from a work at home model. Some » Read More
18th June, 2009 - Posted by Pam - No Comments
It’s important when interviewing agent candidates (and any other employee candidate for that matter) to consider more than just how experienced and polished they are. Take into consideration whether or not they will like your environment. For example, today I interviewed a lovely woman for a call center position my client has open. She was on » Read More
4th June, 2009 - Posted by Pam - No Comments
So, you need a new phone system. As with any technology initiative there are a lot to choose from. The first step should be to view it as a project and then identify dependencies this one project may have on other projects going on within your company. Once the dependencies are identified, then prioritize. Once » Read More
