To Differentiate by Customer Service, Customer Service has to be represented at the Top

10th March, 2009 - Posted by Pam - No Comments

If you want to differentiate your company through World Class Customer Service - Your customers must be represented at the top most level in your organization.  Why?  Because anything less than a Vice President of Customer Service or Chief Customer Officer represents the Whisper Down the Alley Syndrome.  Another suggestion - add a Valued Customer » Read More

Support your Outsourcer

26th February, 2009 - Posted by Pam - No Comments

To organizations using an Outsourced Call Center - be sure to support them. If Customer Service is not your core strength and you’ve asked an expert to do it for you, great move!  However, you must be sure to provide your vendor the support they need to represent your company in its best light.  They are » Read More