24th June, 2009 - Posted by Pam - No Comments
You can’t go home without it. Self Mangement that is - it’s vital to a successful work at home model. Some companies choose to use working at home as an incentive for its top talent. This is a great method for existing call centers that want to benefit from a work at home model. Some » Read More
15th April, 2009 - Posted by Pam - No Comments
The whitepaper I promised is complete and posted for download on my Whitepaper page. I’m really excited about evangelizing this call center model. Now is the time to choose a solution that cuts costs while improving service. The paper is vendor agnostic and is meant to educate executives and their management team on what pieces » Read More
10th March, 2009 - Posted by Pam - No Comments
If you want to differentiate your company through World Class Customer Service - Your customers must be represented at the top most level in your organization. Why? Because anything less than a Vice President of Customer Service or Chief Customer Officer represents the Whisper Down the Alley Syndrome. Another suggestion - add a Valued Customer » Read More
5th February, 2009 - Posted by Pam - No Comments
I’ve been working from home for almost a decade now. I used to believe I would never leave my job because I would never find another one that allowed me to work from home. Well, 10 years later I’m ecstatic to see so many people in the same place and enjoying it! Something surprised me though. » Read More
